This article discusses the importance of customer experience in 2021 and beyond. It gives examples of how companies are creating an engaging, personalized customer experience. It also covers emerging trends such as artificial intelligence, chatbots and voice recognition technology. Business professionals who want to stay ahead of the competition should read this article to learn about the latest developments in customer experience optimization. #CXO #AI #CustomerExperience Read the whole story here:https://www.businessinsider.com/people-revolutionizing-customer-experience-ai-2023-10?amp=