Using AI and chatbots, conversational commerce is on a track to bridge the gap between customers and businesses through real-time personalised support. Artificial intelligence (AI) and chatbots are at the forefront of the current digital-first business environment. In the post-pandemic times, businesses that don’t adopt automated solutions risk losing out. With more consumers gravitating toward fast and simple interactions, AI-based chatbots (as specialised computer programs/technologies) help companies to transform their customer interactions. They facilitate communication by allowing users to […]
Original: yourstory.com
