The Impact of AI and Analytics on E-Commerce Customer Service

This article by Deloitte discusses the impact of AI and analytics on e-commerce customer service. It explains how these technologies are used to optimize customer experience, understand customer preferences, and increase sales while also providing a better understanding of customers. Business leaders should read this article as it provides an in-depth look at the potential benefits of using AI and analytics for their online operations. Read the whole story here: https://www2.deloitte.com/us/en/insights/industry/retail-consumer-business/the-impact-of-ai-and-analytics-on–eCommerce_customer_service?utm_source=google&utm_medium=rss #ecommerce #AI #Analytics