For CRM, AI Advances More Than Just Contact Center, Marketing Goals

AI in Customer Relationship Management is evolving beyond its traditional roles in contact centers and marketing. New advancements such as predictive analytics and real-time insights are enhancing business-customer interactions, leading to better satisfaction and operational efficiency. These improvements allow companies to leverage data-driven decisions for more personalized engagements. Significantly impacting businesses, marketers, and IT teams alike, this evolution in CRM AI paves the way for smarter customer interactions. https://www.cortinovis.de/for-crm-ai-advances-more-than-just-contact-center-marketing-goals/