by Tim Cortinovis | Wednesday, 26. March, 2025 | Originals
AI-driven customer service is moving beyond simple problem-solving to become a major revenue generator. Companies are integrating artificial intelligence into customer interactions, shifting from reactive support to proactive engagement that drives sales. Businesses... by Tim Cortinovis | Wednesday, 26. March, 2025 | Originals
Oracle is expanding its AI capabilities with new generative AI agents for its Fusion Cloud Customer Experience (CX) applications, aiming to streamline sales processes by automating tasks and providing real-time insights. These AI agents are designed to help sales... by Tim Cortinovis | Wednesday, 26. March, 2025 | Originals
Artificial intelligence is shifting from experimental hype to real-world impact, according to a new report from McKinsey. Businesses are deploying AI across industries, with large-scale adoption concentrated in tech, financial services, and healthcare. Yet, challenges... by Tim Cortinovis | Wednesday, 26. March, 2025 | Originals
Microsoft is pushing the boundaries of AI with new copilots and AI agents, aiming to make work more intuitive and personalized across industries. At the Microsoft Ignite 2024 conference, the company introduced advanced features for Copilot—its AI-powered... by Tim Cortinovis | Wednesday, 26. March, 2025 | Originals
Retailers are bracing for a shift as AI agents become central to shopping experiences. A Salesforce report highlights how AI-powered assistants will streamline customer service, speed up checkouts, and refine product recommendations by 2025. With retail margins under...
