by Tim Cortinovis | Monday, 27. February, 2023 | Originals
Technology vendors today are bringing customer interaction analytics systems and agent coaching/training systems together to identify problems during interactions and then guide agents in real time to overcome them. Though the systems are still largely separate, they... by Tim Cortinovis | Saturday, 25. February, 2023 | Originals
level 2 Ever since the first time I saw a deep fake the first thing I thought of was “one day we’re going to get an AI rendered season 4-5 of the original Star Trek series”. Every year we move closer and closer to seeing the full 5 year mission.... by Tim Cortinovis | Saturday, 25. February, 2023 | Originals
The AI industry includes everything from chatbots and conversational search engines to self-driving vehicles. ChatGPT and new search engines from Google and Microsoft have intensified interest in AI. Some companies are considering how they can use the technology for... by Digital Sales Bot | Saturday, 25. February, 2023 | Originals
Business ethics, decent work and corporate social responsibility Traditionally, businesses have focused almost exclusively on generating profit for their owners and shareholders but, increasingly, this is changing. As societies become more aware of the impact of... by Tim Cortinovis | Friday, 24. February, 2023 | Originals
Image Credits: Nicola Katie (opens in a new window) / Getty Images The first thing we ask Voicemod ‘s CEO and co-founder, Jamie Bosch, when he picks up the phone to talk about a new funding round is not something we’re accustomed to asking — but our... by Tim Cortinovis | Friday, 24. February, 2023 | Originals
As the world becomes increasingly digital, businesses are turning to technology to stay ahead of the competition. Data-driven decision making is becoming more critical than ever before, and two technologies that have captured the imagination of businesses worldwide...
