This Harvard Business Review article explains why customer experience should be the responsibility of everyone in an organization, not just a dedicated team. It emphasizes how all employees – from sales to product management to operations – can have an impact on customer experience and how that impacts business success. All members of the organizational team should read this article to understand their role in creating positive customer experiences.
Read the whole story here:
https://hbr.org/2023/04/customer-experience-is-everyones-responsibility
#CustomerExperience #HBR