Generative AI is becoming a major part of customer service operations, but it won’t replace human employees. Instead, the technology will enhance their work and allow them to focus on more complex tasks requiring creativity and empathy. At its core, generative AI helps humans to create better outcomes for customers faster by automating processes that are mundane or repetitive in nature. This article explains how companies can use generative AI to improve customer experiences while still relying on people for higher-value activities like problem solving and personalization.
This article should be read by anyone interested in learning about how advanced technologies like generative AI can help businesses provide better services without reducing staff numbers. #AI #CustomerService #Technology Read the whole story here: https://hbr.org/2023/03/generative-ai-will-enhance-not-erase-customer-service-jobs