In an era where customer care is evolving at lightning speed, McKinsey & Company’s latest insights reveal a fascinating trend – the intersection of artificial intelligence (AI) and the demanding expectations of Generation Z. The study explores how businesses are adopting AI-driven solutions to meet the unique needs of Gen Z. As companies race to adapt, AI emerges as a pivotal tool in revolutionizing customer care protocols: https://www.cortinovis.de/the-evolution-of-customer-care-ai-and-the-gen-z-effect/.