This article looks at how companies can use feedback loops to gain better customer insight and improve their products. It explains why feedback loops are so important, the key components of a successful feedback loop system, and how they should be incorporated into product design. Companies that want to learn more about their customers’ needs and preferences should read this article.
Product managers, designers, marketers, customer service professionals – anyone who wants to understand how to build an effective system for gathering customer data should read this article. Read the whole story here: https://hbr.org/2023/07/to-get-better-customer-data-build-feedback-loops-into-your-products #CustomerData #FeedbackLoops #ProductDesign
