This article is about how to understand customer sentiment and behavior by focusing on the tone of their language, not just the words they use. It explains that customers’ tones are often overlooked, but understanding them can help businesses provide better service. The article also provides examples of AI applications that companies can use to evaluate customer sentiment based on tone.
This article is useful for any business looking to improve its customer service strategy. Read the whole story here: https://venturebeat.com/ai/to-understand-your-customers-focus-on-tone-not-just-words/# #AI #CustomerService