In the ever-evolving landscape of customer relationship management, Salesforce might be on the brink of a significant transformation. The company is rumored to be integrating generative AI into its CRM strategy, which could usher in a new era for both Salesforce and its millions of users. Generative AI, known for its ability to create human-like text and generate insightful analytics, promises to boost efficiency and provide deeper, more meaningful customer interactions. https://www.cortinovis.de/will-salesforce-upend-its-crm-strategy-with-generative-ai/.